Stay updated on your order progress...
TRACK YOUR ORDER ONLINE
We've streamlined the process to ensure you always know the status of your delivery.
HOW TO TRACK YOUR ORDER
Log into your
Account
Head over to the
My Account section
on our website.
Navigate to
Order History
Once logged in, go to
Order History
Here, you'll find a list of
all your recent orders.
Find your order
and click "Track"
Locate the order you
want to track and click
on the "Track" link.
The "Track" link will take you directly to the tracking page of your chosen courier.
Your tracking information is automatically submitted, so you can see the delivery status of your order immediately.
*If your order has already been delivered or cancelled you will not see an option for tracking.
The tracking option only appears for orders currently in transit or that have been successfully delivered in the last 6 months
NOTES ON COURIER SPECIFIC TRACKING
Many of our delivery services allow you to track your order, with email and/or text message updates.
DPD
Customers will receive an email and text message on the morning of delivery advising a 1 hour delivery ETA time. The email/text is usually sent by 11am once the delivery driver leaves the local depot.
The text message and email contains a link which takes you to a tracking page where you can rearrange the delivery to an alternative day, or request for the parcel to be left safe or with a neighbour.
LOCKer
The following morning after you place an order, you will receive an email confirming that your parcel has reached your local collection point and it ready for collection. Should you wish to receive this confirmation as a text message instead, please contact customer services who can arrange this [email protected] (0208 6624010).
TRADE COUNTER COLLECT
You will receive a confirmation email once placing your order. Your order will then be ready for collection within an hour.
