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Delivery Information

Use a delivery method that works for you.

1. 

Courier delivery direct to you or your job.

  • DPD - Ideal for delivery to residential addresses.
  • DHL - Ideal for delivery to commercial premises.
  • Saturday Delivery (Deliveries are made between 9am and 6pm)

Both of these couriers can deliver your order on Saturday for the same price and rules as a normal weekday. Orders placed on Saturday before 1pm will be dispatched for delivery the next working day.

2. 

Collect from over 250 LOCKer locations across the UK.

Take back control of your day. Your parcels are ready for collection from 8am the day after you've ordered at your chosen LOCKer collection point. LOCKer collection orders placed after 5:30pm on Friday will not be sent until Monday for collection on Tuesday.

Most orders to LOCKer collection locations will be available for collection from 8am the next day however listed below are the locations that open a little later or are a two day delivery service.

Harrogate 9:00 Dunfermline 9:00 Aberystwyth 9:00
Llanrug 9:00 Aberdeen 10:00 Paddington Green 10:00
Chiswick 10:00 Camden 10:00 Stoke Newington 10:00
Londonderry 12:00 Elgin 12:00 Inverness (FSL) 12:00
Lewis 2-3 days Shetland 2-3 days Orkney 2-3 days

3. 

Not in a rush? 2-3 day delivery

Save some money on those smaller orders you don't need urgently and choose our cheaper 2-3 day delivery service (Deliveries are made between 9am and 6pm). 

*Availability subject to maximum weight and length measurements. Items sent using this service are sent at your own risk. Orders can be tracked but they cannot be claimed for in the event that they do not arrive.

4. 

Delivered by courier the next day extra early

We offer a selection of premium services including:

  • Next day delivery before 12pm
  • Next day delivery before 10:30am

Premium delivery options are not available for 48 hour and other zones.

Other zones are:

AB31
AB33-38 and AB44-56
FK17-99
G83
HS1-9
IV1-99
KA27-28
KW1-17
PA20-787
PH18-50
ZE1-3

Please allow up to 72 hours for delivery to other zones.

5. 

Order ahead, trade counter collect

Place an order online and select trade counter collection to collection your order from our Croydon Trade Counter. We will get it ready for you to pick up within an hour.

Service Charges

(Prices are nett and exclusive of VAT)

SERVICEFREE LEVELCHARGE
(If under free level)
LOCKer Next Day £50 £3.50
DPD Next Day £100 £6.50
DHL Next Day £100 £6.50
DPD Pre 12pm N/A £10
DPD Pre 10:30am N/A £14
DPD Saturday Delivery £100 £6.50
2 Small Items N/A £3.80
2-3 Days for Ireland, Islands & Highlands £150 £14
International N/A POA
Click & Collect Ready within 1 hour

*Please allow up to 72 hours for delivery to other zones.


A few things to keep in mind...

Last Order Times

Order before 6:00pm weekdays or 1:00pm Saturdays and we can dispatch your order for next working day delivery. Scottish customers must order before 5:00pm weekdays or 12:00pm on Saturdays. This does not apply to the 48 hour zones listed above or to items marked with fixed lead times. Orders for next day delivery to a LOCKer Collection points must be placed before 5:30pm and orders with locksmith work must be placed before 4:30pm.

Delivery Addresses

We can deliver anywhere you would like, be it to your usual address, to site or direct to your customer. Simply specify your delivery address at the Checkout. Choose to save your delivery address for future use every time you order or whether you want documents removed from your parcel.

Fixed Delivery Time Items

Certain Items are marked with fixed delivery times. Those are either assembled in-house or they are supplied direct by the manufacturer. We will contact you to confirm the delivery date once you place your order. A signature will be required on delivery.

Order Tracking

Once your order has been dispatched we will send you an email containing the consignment number and a link to track your parcel. Fixed delivery time items will not be traceable.


Set your preferred default delivery method...

Every time you order you can use any of these great delivery services, but if you’d like to you can set one as your preferred delivery service.

Just call us on 020 8662 4010 and tell us which you would like as your pre-set option.

Remember, that doesn’t mean you can’t benefit from the other options when you want. It just means that if you don’t specify when you place your order over the phone, we will send your parcel based on your preferred selection.

If you would like to find out more information about the options available, please enquire with us.

*Certain locations have different delivery times, carriage charges and free carriage order values. Contact us for further information.