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Delivery Information

Take back control of your day! We give you options because it matters. When it comes to how you receive your order, you can make the best choice that's right for you and your business. Did you know that with Duffells, there are 5 different ways you can receive your order...


Option 1 Next Day Delivery

 

Next Day Delivery

Direct delivery to your or your job Mondays - Saturdays with a choice of couriers

We offer next-day delivery Monday - Saturday free on orders over £100 ex VAT or for a delivery charge of £6.50 per order. We can deliver your order on Saturdays for the same price as a normal weekday with the below couriers.

  DPD DHL  
 

Only available for delivery of items smaller than 1m in length

Ideal for delivery of both larger and smaller items

 

Orders must be placed before 7 pm (6 pm for phone orders) on weekdays to be despatched for next-day delivery. Please note that Saturday deliveries are made by courier between 9 am and 6 pm. Orders placed from Friday up until 2 pm Sunday with DHL next day delivery methods will be despatched Sunday for delivery Monday. Orders placed after 2 pm on Sunday with DHL next-day delivery methods will be despatched on Monday for next-day delivery. Orders placed with DPD next-day delivery methods on Saturday and Sunday will be despatched Monday for next-day delivery. Orders with additional Locksmith services, such as extra key cutting, must be placed before 4 pm weekdays for next day delivery (cut off for locksmith orders is subject to workload so please check with a member of our team to make sure your order can be fulfilled in time).


Option 2 Extra Early Next Day Delivery

 

Delivered to You Extra Early the Next Working Day

A Great option if you require your order early the next day. We can deliver it to you In The morning for an additional cost.

For the parts you need urgently, we offer a selection of premium next day delivery services, including:

  • Next Day Delivery - Before 12 pm midday
  • Next Day Delivery - Before 10:30 am

Premium delivery options are unfortunately not currently available for 48-hour delivery zones as well as these zones below:

  • AB31
  • AB33-38
  • AB44-56
  • FK17-99
  • G83
  • HS1-9
  • IV1-99
  • KA27-28
  • KW1-17
  • PA20-787
  • PH18-50
  • ZE1-3

Please allow up to 72 hours for delivery to the above zones.

 


Option 3 2-3 Day Delivery

 

Not in a Rush? 2 - 3 Day Delivery Service

Save some money on those smaller orders you don't need urgently.

Choose our cheaper 2-3 day delivery service for smaller items that also fall below our free next-day delivery threshold. Availability is subject to maximum weight and length measurements. Items sent using this service are sent at your own risk. Orders can be tracked but they cannot be claimed for in the event they do not arrive.

  • 2 - 3 day delivery service - £3.99 (*small items only)

 


LOCKer Collection

LOCKer Logo

Collect Your Order From Over 250 Locations Across the UK

No need to wait in for deliveries. Pick up your order from 8 am the next day at your chosen LOCKer Collection Point. Orders placed after 7 pm (6 pm for phone orders) on Friday will not be despatched until Monday for collection Tuesday.

 

Most orders to LOCKer Collection locations will be available for collection from 8 am the next working day. However, below is a list of locations that parcels will either be available later or are a 2 day delivery time.

  • Harrowgate
  • Llanrug
  • Chiswick
  • Derry/Londonderry
  • Lewis
9:00
9:00
10:00
12:00
2-3 days
  • Dunfermline
  • Aberdeen
  • Camden
  • Elgin
  • Shetland
9:00
10:00
10:00
12:00
2-3 days
  • Aberystwyth
  • Paddington Green
  • Stoke Newington
  • Inverness
  • Orkney
9:00
10:00
10:00
12:00
2-3 days

Option 4 Trade Counter

 

Order Ahead and Collect at Our Trade Counter

Fast Track your order And Pick Up Within one hour for free from our Duffells Trade Counter.

Place an order online and select 'trade counter collection' to pick up your order from a Duffells Trade Counter. We will have your order ready for you to collect within the hour. Our counter is open Monday - Friday 7:30am - 5pm and Saturdays 9am -1pm. 

 


 

A Few Things To Keep In Mind...

Last Order Times

Order before 7 pm weekdays (6 pm for phone orders) and we can dispatch your order for next working day delivery. Scottish customers must order before 5 pm on weekdays. This does not apply to the 48-hour zones listed above or to items marked with fixed lead times. Orders for next-day delivery to a LOCKer Collection points must be placed before 7 pm and orders with locksmith work must be placed before 4 pm.

 

Delivery Addresses

We can deliver anywhere you would like, be it to your usual address, to site, or direct to your customer. Simply specify your delivery address at the Checkout. Choose to save your delivery address for future use every time you order or whether you want documents removed from your parcel.

 

Fixed Delivery Time Items

Certain items are marked with fixed delivery times. Those are either assembled in-house or are supplied direct by the manufacturer. We will contact you to confirm the delivery date once you place your order. A signature will be required on delivery.

 

Order Tracking

Once your order has been dispatched we will send you an email containing the consignment number and a link to track your parcel. Fixed delivery time items will not be traceable.

 


 

Setting Your Preferred Default Delivery Method...

Every time you order you can use any of these great delivery services, but you also have the option to set one as your preferred default delivery service. Just call us on 020 8662 4010 and tell us which you would like as your pre-set option. If you are unsure, we are more than happy to discuss with you all the delivery options available for your account and location.

Remember, setting your default delivery option doesn’t mean you can’t benefit from the other choices when you want. It just means that next time you checkout, it will be pre-selected and filled in, speeding things up for you. You also won’t need to specify when you place your order over the phone, we will send your parcel based on your chosen default delivery option unless you state otherwise.

 


 

Service Charges Summary...

Prices are net and exclude VAT

DELIVERY SERVICE FREE LEVEL CHARGE
(If under free level)
LOCKer Collection - Next Day Collection NO DELIVERY CHARGE - FREE ON ANY SIZE ORDER
DPD Next Day £100 £6.50
DHL Next Day £100 £6.50
DPD Pre 12 pm N/A £10
DPD Pre 10:30 am N/A £14
DPD Saturday Delivery £100 £6.50
2-3 Days for Small Items N/A £3.99
2-3 Days for Ireland, Islands & Highlands £150 £14
International N/A POA
Click & Collect Ready within 1 hour

 


 

*Please note that certain locations have different delivery times, carriage charges and free carriage order values. Contact us for further information.