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Changing a Forgotten Password

Everyone forgets their password every once in a while. It's understandable, we bet you've got so many of them now that you could fill a novel (which we doubt would be a best seller).

If you ever forget your password, here's what to do...

  • Step 1: Start by tapping the 'Log In' tab.
  • Step 2: On the page, just above the login button, tap 'Forgotten Password.'
  • Step 3: Put in the email address you usually use to log in.
  • Step 4: Tap 'Reset My Password.'
  • Step 5: A message will confirm a password reset email has been sent.
  • Step 6: Allow a few minutes and check your email inbox and junk folder for a password reset email from us.
  • Step 7: Tap the 'Set a New Password' button in the email which will take you to a webpage to set a new password.
  • Step 8: Enter your desired password.
  • Step 9: Tap 'Set a New Password.'
  • Step 10: Your password will now be updated and ready to use the next time you log in.


Changing your user email address or password

You hear so many horror stories these days around internet security. That's why for security reasons we always recommend you change your password on a regular basis.

Here's how to change your user email address and password intentionally if you are logged in...

  • Step 1: Start by tapping the 'My Account' tab.
  • Step 2: In the dropdown, tap 'Account Information.'
  • Step 3: Scroll to the bottom of the page.
  • Step 4: Tick the checkboxes for changing email and password.
  • Step 5: You can now input a new email address.
  • Step 6: Type out your current password (for security reasons).
  • Step 7: Enter a new password.
  • Step 8: Confirm your new password.
  • Step 9: Tap 'Save.'
  • Step 10: Your browser may let you save your new password for easier login in future.