Can I return unwanted items?
Yes parts can be returned, within 28 days of purchase, as long as the items are unused, in a saleable condition, complete with their original packaging and any seals must not be broken.
To raise a return please call the Customer Care team or you can set one up online via the My Account page. To return any item you will need a returns number, you will get this when you set up a return over the phone or online.
There is a 20% restocking fee with all returnable items.
We can offer a collection service for your goods at a charge of £10.05 + vat. Alternatively you can send goods back via your own courier/postal service. We would recommend a trackable service as proof of return.
Please note some items are not included in the 28 day returns period. These include any orders from our specials department or parts which have been changed to meet your requirements. (Such as keying alike or key cutting.)
What happens if I am sent the wrong part?
If we have supplied an incorrect item, please contact with our Customer Care team who will do their upmost to resolve your query with speed, ease and with absolute minimal inconvenience. Where possible, we aim to resolve such queries the same day, so that we can ensure the correct replacement part is sent to you as quickly as possible.
Please ensure you report any wrong parts received within 7 days. After this period it will be understood that the goods have been correctly supplied and you will no longer be applicable for return under this reason.
What do I do if a product arrives damaged?
We are so sorry if you have received a part that’s not in perfect condition. Please contact our Customer Care team and we will get this rectified as soon as possible for you. It may be that we request for photos of the items you have received, along with the packaging, to help with our investigations.
Please note that damage must be reported within 7 days of receipt of your order. After this period it will be understood that the goods have been supplied in good condition and you will no longer be applicable for return under this reason.