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Call us on 020 8662 4010

Delivery Information

Did you know with Duffells there are
5 different ways you can receive your order?

You can choose your courier
Direct delivery to you or your job
DPD - Ideal for delivery to residential addresses.
TNT - Ideal for delivery to commercial premises.
Saturday Delivery (Deliveries are made between 9am and 6pm)

Both of these couriers can deliver your order on Saturday for the same price and rules as a normal weekday. Orders placed on Saturday before 1pm will be dispatched for delivery the next working day.

Collect from over
250 locations across the UK
Get off and running nice and early. Your parcels are ready for collection from 8am the next day at your preferred LOCKer collection point. LOCKer Collection orders placed after 5:30pm on Friday will not be sent until Monday for collection on Tuesday as Rico do not collect on Saturdays.

Most orders to LOCKer Collection locations will be available for collection from 8am the next day however listed below are the locations that open later or are a two day service.
   
Harrogate 08:30am Bath 08:30am Lisburn Dropbox 09:00am
Omagh 09:00am Dumfries 09:00am Stoke Newington 09:00am
Barnstaple 09:00am Bath 08:30am Aberdeen 09:00am
Londonderry 10:00am Paddington Green 11:00am Earls Court 11:00am
Camden 11:00am Inverness (FSL) 11:00am Elgin 11:30am
Isle of Wight 12:00am Guernsey 12:00am Jersey 12:00am
Isle of Man 48 Hours Lewis 72 Hours Shetland 72 Hours

Not in a rush?
2-3 day delivery
Save some money on those smaller orders you don't need urgently and choose our economical 2-3 day delivery service (Deliveries made between 9am and 6pm). Items sent using this service are sent at your own risk. Orders can be tracked but they cannot be claimed for in the event that they do not arrive.

*Availability subject to maximum weight and length measurements

Delivered to you
extra early
We offer a selection of premium services including:

Next day delivery before 12pm
Next day delivery before 10:30am
Premium delivery options are not available for 48 hour and other zones.

Other zones are:
AB31
AB33-38
and AB44-56
FK17-99
G83
HS1-9
IV1-99
KA27-28
KW1-17
PA20-787
PH18-50
ZE1-3

Plus allow up to
72 hours for delivery to other zones.
Order ahead,
Trade Counter collect
Place an order for collection from our Croydon Trade Counter
and we will get it ready for you to pick up within the hour.

REMEMBER...
Every time you order you can use any of these great delivery services,
but if you’d like to you can set one as your preferred delivery service.

Just call us on 020 8662 4010
and tell us which you would like as your pre-set option.

Remember, that doesn’t mean you can’t benefit from the other options when you want.
It just means that if you don’t specify, we will send your parcel
based on your preferred selection.

If you would like to find out more information about the options available,
please enquire with us or visit www.duffells.com for futher details.

* Certain locations have different delivery times, carriage charges
and free carriage order values. Contact us for further information.

 

Service Charges
(Prices are nett and exclusive of VAT)

SERVICE FREE LEVEL CHARGE
(if under free level)
LOCKer Next Day £50 £3.50
DPD Next Day £100 £6.50
TNT Next Day £100 £6.50
DPD Pre 12pm N/A £10
DPD Pre 10:30am N/A £14
DPD Saturday Delivery £100 £6.50
2 Small Items N/A £3.80
2-3 Days for Ireland, Islands & Highlands £150 £14
International N/A POA
Click & Collect Ready within 1 hour

 

*Please allow up to 72 hours for delivery to other zones.

 

Last Order Times

Order before 6:00pm weekdays or 1:00pm Saturdays and we can dispatch your order for next working day delivery. Scottish customers must order before 5:00pm weekdays or 12:00pm on Saturdays. This does not apply to the 48 hour zones listed above or to items marked with fixed lead times. Orders for next day delivery to a LOCKer Collection points must be placed before 5:30pm.

 

Delivery Addresses

We can deliver anywhere you would like, be it to your usual address, to site or direct to your customer. Simply specify your delivery address at the Checkout. Choose to save your delivery address for future use every time you order.

 

Fixed Delivery Time Items

Certain Items are marked with fixed delivery times. Those are either assembled in house or they are supplied direct by the manufacturer. We will contact you to confirm the delivery date once you place your order. A signature will be required on delivery.

 

Order Tracking

Once your order has been dispatched we will send you an email containing the consignment number and a link to track your parcel. Fixed delivery time items will not be traceable
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