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Role:   Credit Control Assistant
Location: Croydon 
Salary:  £On application 
M. E. Duffell Ltd
Job type:  Permanent 9am - 6pm or 8am - 5pm Mon - Fri

Role Summary

Working closely within a small team you will be involved in all processes to ensure that all outstanding invoices are collected professionally and promptly.

Your responsibilities will include:

  • Contact customers by telephone, letter and email to recover outstanding payments.
  • Cash allocation of payments in accurate and timely manner
  • Assisting with payment and account reconciliations
  • Liaising with clients and help resolve any queries they may have regarding their account efficiently and with the highest consideration to customer service
  • Maintaining accurate customer records
  • Assisting in the credit granting process
  • Ensuring monthly statements and weekly invoices are sent to customers
  • Ensuring copy invoices are sent as requested by customers


Who are we looking for?

You’ll enjoy working as part of a young, dynamic team who are all passionate about what we do and the service that we give to our clients. You should have passion and pride in your achievements. 

We work in a fast-paced environment so you’ll need to work well under pressure. You will possess  the ability to work independently and use your initiative to achieve targets.   

Qualifications & Experience:

  • Minimum of 2 GCSEs at Grade C or above (or equivalent) preferably including Maths
  • The successful candidate will demonstrate previous experience in a customer focus facing role
  • Previous experience within credit control
  • The ability to prioritise workload and work on own initiative
  • Excellent communication skills both written and verbal
  • Excellent IT skills including MS Excel and Word

To apply for this role, please submit your CV and covering letter to 



Role:   Customer Account Manager 
Location: Croydon
Salary: £On application
M. E. Duffell Ltd
Job type: Permanent

Role Summary

As a Customer Account Manager you'll be responsible for processing orders from your own customer base. Your role will include retaining existing business and developing your portfolio and rewards are paid for both aspects.

To be successful you will need to focus on building client relationships so experience in B2B sales and customer service would be an advantage. A friendly personality and ability to win clients over are essential. Technical knowledge is not a prerequisite but a willingness to learn and understand client’s needs is.

The role will also involve an element of business development. To succeed in this part of the role you will need to be able to use a high level of initiative to identify, approach and win new clients and new business from existing clients. New warm leads will be supplied but an entrepreneurial approach to business development would always be welcomed.

The majority of the role is carried out over the telephone but an ability to be able to deal with clients face to face is also important.

Career progression is provided by a clear, structured path to promotion, greater responsibility and ultimately management.

An enthusiasm for selling, drive and the desire to achieve financial targets are the main attributes required to be successful in this role. Further key requirements include:

•    A high level of initiative and ability to work independently
•    The ability to work and interact with client senior level staff, engineers and administrative staff
•    Commercial acumen (understanding profitability and costs)
•    Exceptional communication and presentation skills
•    Able to analyse and interpret data rapidly and effectively to provide customer insight
•    Strong organisational and planning skills
•    A good level of IT competency

Experience in B to B sales, particularly in builders merchants or double glazing would be a distinct advantage.

To apply for this role, please submit your CV and covering letter to
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